Frequently Asked Questions (FAQ)
What are your pricing plans?
We recommend to unlock the Creator Plan for unlimited video creation and more credits. No limits, no compromises—perfect for professional creators.For more details, visit our Pricing Page.
What is the difference between monthly and yearly subscriptions?
Monthly subscriptions are charged monthly, while yearly subscriptions are charged once a year. The effective monthly cost of a yearly subscription is lower. Plus, you get all the credits at once with a yearly plan.
What payment methods do you accept?
We accept PayPal, Stripe, Visa, Mastercard, American Express, China UnionPay, Apple Pay, Google Pay, and more. For Enterprise plans, we also support wire transfers upon request.
Can I purchase the API Plan and the APP Plan simultaneously?
Yes, you can purchase the API Plan and the APP Plan together. They are separate packages, so you can combine API access with the features of the Standard Plan. For details, see our Pricing Page.
Will I be refunded for any unused credits after upgrading my plan?
Yes, any unused credits will be refunded when you upgrade your plan.
How can I get extra credits?
Starter Plan subscribers above can purchase extra credits using the “Pay As You Go” option.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. Go to “Account & Subscription” > “Subscription” and click “Cancel Plan.” Your subscription will remain active until the end of the current billing cycle, and you won’t be charged for the next cycle. You can always resubscribe if you change your mind. If you have any questions, contact us at support@jogg.ai.
Do you offer refunds?
Payments are non-refundable.
